GUARANTEE & CANCELATION

Guarantee
Our goal is your complete, 100% satisfaction. We appreciate your business and we are working hard to develop lifelong relationships with our customers. Your order will be delivered fresh, on time, and we will make sure that order is handled with the utmost care and attention to detail.

Privacy
We consider the privacy of our customers to be extremely important. The information that you supply to us is considered confidential and will not be shared with others. This includes your name, address, phone, e-mail address. We need this information to complete your order and contact you if necessary. The name and address of the gift recipient, and the card message is shared with the local filling florist, but with no one else.

Secure Ordering
Our ordering area is secure for your credit card protection. Our secure key has been provided by, the 2CheckOut, world-leader in online encryption technology, and e-commerce services. All online transactions at moscow-e-flowers.com (Flora Service M) are handled with industry-standard SSL encryption.

Substitution Policy
Due to various seasonal conditions, availability of some flowers/gifts may be limited. Also, specific flower/gift varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet/gift pictured or requested may not be available for delivery.

In this event, the FloraServiceM florist will deliver a second choice of similar flowers/gifts that contains equal or greater value and beauty. We may deliver the flowers of similar type but another color , which is currently available on the local market. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation.

Additional items (toys, chocolates, champagne) may vary according to region and supply. Our main commitment is to ensure the quality and integrity of the item delivered matches the value of the item ordered.

Cancelation Policy
If for any reason you wish to change or cancel your order, please notify us as soon as possible. We are happy to accommodate requests for changes or cancellations as long as we receive them before the order has been sent out on delivery or prepared for delivery. Forty-eight hour advance notice is necessary to assure a cancellation or any changes to your order. An order cannot be cancelled or changed after it has been sent out on delivery or prepared for delivery.

In case an order has been cancelled 48 hour before the date of delivery we give you a store credit for the amount you paid. If an order has been cancelled later than 48 hours before the delivery but not later than 24 hours before the date of delivery we keep 25% of the order total and give you a store credit of 75%. Store credits can be redeemed for any purchase in moscow-e-flowers.com (Flora Service M) online store and have no expiration date. No refund will be given if an order has been cancelled later than 24 hour before the date of delivery, or in case when the recipient refuses to receive a gift.

Note: If the delivery couldn't be done because of incorrectly specified recipient's address (and the correct phone number of the recipient wasn't given), Flora Service M will keep 30% of the order total or $40, whichever is greater. You will receive a store credit for the remaining amount. It's highly recommended to specify the phone number of the recipient to avoid the scam incidents and the corresponding expenses.